Frequently Asked Questions

What is ‘My Account’? How do I update my information?

It is easy to update your National-Pills account and view your orders any time through ‘My Account’. My Account’ allows you complete control over your transactions on National-Pills. Manage/edit your data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, and your wishlist.

What does the different order status mean?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

Order Cancelled: The order was canceled.

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, confirm receipt of the order and begin processing it.

You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID, a listing of the item(s) you have ordered, and the expected dispatch or delivery time.

You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

How do I check the current status of my orders?

You can review the status of your orders and other related information in the ‘My Account’ section

On the My Account page, click on the ‘My Orders’ link to view the status of all your orders.

How do I pay for a National-Pills purchase?

There are zero hidden charges when you purchase National-Pills. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You may use Credit cards/Debit cards, Bitcoin, and Western Union to make your purchase.

How do I pay using a credit/debit card?

Credit cards

We accept payments made using Visa, MasterCard, and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date, three-digit CVV number. You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Terms & Conditions:

I tried placing my order using my debit card/credit card but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate a refund within 3 days of your request. The receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Debit Card 5-7 business days

Credit Card 7-21 business days

What should I do if my payment fails?

In case of a payment failure, please retry ensuring: Information passed on to the payment gateway is accurate i.e. account details, billing address, password Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us at or please give us a call at (810) 354-7868 with your order number for any clarification.

How do you ship your orders?

We ship certain items by ground couriers while other items are shipped by air. We deliver most of our orders through DHL, FedEx courier partners.

Do you ship to international locations?

Yes, We ship worldwide.

How much time does it take for an order to be delivered?

We deliver your order within 2-3 working days post-dispatch in 24 hours.

How can I track my order?

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website Online tracking usually goes live within 24-48 business hours post shipping.

How long do you take to dispatch an order?

The duration of dispatching the order is 24 hours.

At all steps of your order processing, we are in constant touch with you over the phone, email, and SMS to keep you updated.

What are the shipping charges on

The shipping charges may apply to a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the product page along with other product details.

Please read the product details column before placing an order.

What is National-Pills Cancellation Policy?

If the order or the item(s) in your order are not shipped, cancellation is possible. Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 mins. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank timelines. Please call our Customer Helpline @ 810- 354-7868 for further support.

Can I modify the shipping address of my order after it has been placed?

Get in touch with our Customer Helpline @ 810-354-7868 to help here.

How do I cancel my order?

Under your profile, go to ‘My Orders’ and click on Cancel.

I just canceled my order. When will I receive my refund?

Once your cancellation request is received and successfully processed, we will initiate the refund. Usually, for prepaid orders, it takes 7-10 business days for the amount to reflect in your bank account.

What is the general return policy on National-Pills?

14 Day Return Policy

We offer you complete peace of mind while ordering at National-Pills you can return all items within 14 days of receipt of goods. 

If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. 

What should I do if I receive the wrong product or missing units in my order?

If an item is found missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at or call on 810-354-7868 within those 48 hours (excluding gazetted holidays & Sunday). We will arrange a reverse pickup for the product and then issue a full refund as per your request. Replacements are subject to the availability of the particular product. Please note the usual 14-day return policy applicable in these kinds of cases.

I need to return an item, how do I arrange for a pick-up?

You can either write us at or call at 810-354-7868, 10 AM to 7 PM to initiate a return.

Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through FedEx, DHL courier service, and share tracking details and we will return the courier costs.

What are the modes of refund available after cancellation?

To confirm the cancellation of item(s) in your order, you need to indicate your refund preference.

Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, National-Pills will complete the cancellation and initiate the refund, depending on your preference.

What is a promo coupon?

To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.

Can I Add two coupons to one purchase?

No two coupons can be applied at the same time. In general, our promotions cannot be used in conjunction with any other offer.

How do I use a promo coupon?

Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also, you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.

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